Quality Management - Concepts and Systems
Anywhere in the world, Quality is the price
of admission into the market arena,
Total Quality Management has created great
expectations in the global market.
This has raised the standards of organisational
performance and increased the demand for more product, service
and process improvements.
Quality in business is not one thing or the
other, IT IS EVERYTHING.
In this global scenario, Japanese manufacturers
have demonstrated several effective concepts in Total Quality
Management. Quality concepts such as COPQ, Kaizen, JIT-Kanban,
Six sigma, and Poka-Yoke have been discussed in detail.
Information regarding various certifications from International
Organisation for Standardisation (ISO), Bureau of Indian
Standards- product certification system have also been covered.
