Quality Management - Concepts and Systems

Anywhere in the world, Quality is the price of admission into the market arena,

Total Quality Management has created great expectations in the global market.

This has raised the standards of organisational performance and increased the demand for more product, service and process improvements.

Quality in business is not one thing or the other, IT IS EVERYTHING.

In this global scenario, Japanese manufacturers have demonstrated several effective concepts in Total Quality Management. Quality concepts such as COPQ, Kaizen, JIT-Kanban, Six sigma, and Poka-Yoke have been discussed in detail. Information regarding various certifications from International Organisation for Standardisation (ISO), Bureau of Indian Standards- product certification system have also been covered.

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