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Characteristics of a successful diversification strategy

Platform of Existing Capabilities: Any diversification strategy should be built on the foundation of existing competencies. This facilitates entry into new markets. A company can have multiple capabilities, but a capability qualifies as a core competence if it fulfils the following criteria:

  • It should be applicable across all the product categories
  • It should not be open to duplication by competitors
  • It should result in significant value addition to the consumer

Choice of New Markets: The markets earmarked for expansion should be growth markets with low gestation periods. A small company cannot afford to operate in markets where the gestation period is high. The telecom sector, for instance, was opened up in the year 1994. The private operators in most circles are yet to make profits. On the other hand, the software boom saw many companies diversify into the InfoTech arena with substantial rewards. The new markets should also offer room for companies to operate in a niche.

New Capabilities: Though the strategy is based on existing capabilities, companies should acquire new ones to augment these. They could be toward acquiring new technologies, distribution channels or adding marketing muscle.

Management Skills and Leadership: Implementation of the strategy will require strong and aggressive management. The owner / manager may have to take swift, decisive measures during the diversification effort. These could be decisions related to investment or downsizing. These decisions may be risky and face resistance from employees. Strong and visionary leadership is required to ensure successful implementation.

Employee Skills and Productivity: A skilled and autonomous workforce is a must for the diversification strategy to succeed. Employees are more productive if given autonomy.

Lean and Tenacious: Companies that can maintain a lean management structure can avoid high overhead margins. The success of the diversification ultimately hinges upon the tenacity of the personnel to see it through.

Diversification to new markets can be a risky proposition. The risk can be minimised if companies can identify their strengths and evaluate market opportunities accordingly. The key for small companies is to identify markets where their capabilities can be profitably leveraged to create customer value.

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